Privacy Policy

1. Introduction

KaFra Shoppers ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, or use our services (collectively, the "Services"). Please read this policy carefully. If you do not agree with our practices, do not use our Services.

We are KaFrashoppers, a company registered in Uganda with registered address at Kabale Uganda. We are the data controller responsible for your personal data.

2. Information We Collect

2.1 Personal Data You Provide

We may collect personally identifiable information that you voluntarily provide when you:

• Create an account (name, email address, phone number, password).
• Place an order (shipping/billing address, payment information - processed securely by third-party providers).
• Communicate with us (email, chat, phone).
• Participate in promotions, surveys, or reviews.

2.2 Usage Data

We automatically collect information about your interactions with our Services, including:

• IP address, browser type, device type, operating system.
• Pages visited, time spent, referring URLs, clickstream data.
• Search queries, products viewed, and purchase history.

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance user experience, analyze trends, administer the website, and track users' movements. You can control cookies through your browser settings. Disabling cookies may affect some functionality.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our Services - process orders, manage accounts, and deliver customer support.
• To improve and personalize your experience - analyze usage, recommend products, and tailor content.
• To communicate with you - send order confirmations, updates, promotional offers, and respond to inquiries.
• To prevent fraud and enhance security - detect unauthorized transactions, protect against malicious activity.
• To comply with legal obligations - maintain records, respond to lawful requests.

4. Legal Basis for Processing (EEA Users)

If you are located in the European Economic Area, we process your personal data under the following legal bases:

• Performance of a contract - to fulfill orders and provide requested services.
• Consent - for marketing communications (you may withdraw consent at any time).
• Legitimate interests - to improve our Services, prevent fraud, and ensure security.
• Compliance with legal obligations - to meet regulatory requirements.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers - third-party vendors who assist in operating our website, processing payments, shipping orders, and analyzing data (e.g., payment gateways, couriers, analytics providers). They are contractually obligated to protect your data.
• Business Transfers - in connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data becomes subject to a different privacy policy.
• Legal Requirements - if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of KaFra Shoppers, our users, or others.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption (SSL/TLS), firewalls, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or accounting purposes). When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access - request a copy of the information we hold about you.
• Rectification - correct inaccurate or incomplete data.
• Erasure - request deletion of your data, subject to certain exceptions.
• Restriction - limit how we use your data.
• Data Portability - receive your data in a structured, commonly used format.
• Objection - object to processing based on legitimate interests or direct marketing.
• Withdraw Consent - where processing is based on consent, you may withdraw it at any time.

To exercise your rights, please contact us at privacy@kafrashoppers.com. We will respond within 30 days.

9. Children's Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If you become aware that a child has provided us with data, please contact us, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including Uganda, where our servers and service providers are located. These countries may have data protection laws different from yours. By using our Services, you consent to such transfers. We ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses) to protect your data.

11. Third-Party Links

Our Services may contain links to third-party websites, plugins, or applications. Clicking those links may allow third parties to collect or share data about you. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the revised policy on this page and updating the "Last Updated" date. Your continued use of the Services after such changes constitutes your acceptance of the new policy.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

• Email: privacy@kafrashoppers.com
• Phone: +256 774391624
• Address: Kabale, Uganda
• Data Protection Officer: dpo@kafrashoppers.com (if applicable)

If you are an EEA resident, you also have the right to lodge a complaint with your local data protection authority.