Frequently Asked Questions

Yes. You need a KaFra Shoppers account to place an order. Sign up here — it only takes your email and a password.

You can cancel within 30 minutes of placing the order by contacting us on WhatsApp. Once the order is dispatched, we cannot cancel or change the delivery address. See our Returns Policy if the item arrives and you need to return it.

We'll contact you and offer a full refund or a replacement if one is available. Stock levels shown on the site are updated in real time.

Yes. Add as many items as you like to your cart and check out in one go. One delivery fee covers the entire order — the fee only increases slightly for heavier/bulkier items.

We currently accept MTN Mobile Money and Airtel Money. More payment options are coming soon.

Don't place a new order. Your order is still saved. Return to the checkout page and try paying again — we'll send a new payment request.

Mobile money providers charge a transaction fee (approximately 4% of the payment amount). This is added at checkout so you know the full amount before confirming. KaFra Shoppers does not keep this fee.

This is rare but can happen due to network delays. Wait 10 minutes and refresh your orders page. If it still shows unpaid, contact us immediately with your order number and we'll investigate.

We deliver to over 44 districts across all four regions of Uganda — Central, Eastern, Western, and Northern. Select your region at checkout to confirm and see the delivery fee.

Kampala and Wakiso: 1–2 business days. Nearby Central districts: 2–3 days. Eastern, Western, Northern regions: 3–5 business days. These are estimates and can vary during peak periods.

The fee is based on your delivery location (region → district → town) and the total size/weight of your order. You'll see the exact fee before you pay — there are no hidden charges.

First, track your order using your order number. If it's past the expected delivery date, contact us with your order number and we'll follow up with the delivery team.

Yes. You have 7 days from delivery to request a return for items that are damaged, defective, or not as described. See our full Returns Policy for details.

Approved refunds are sent back to your mobile money account within 3–5 business days after we receive and inspect the returned item.

Go to the Login page and click "Forgot password?". Enter your email and we'll send you a reset link.

Go to My Addresses in your profile to add, edit, or set a default delivery address. You can also save a new address during checkout.

Contact us via email or WhatsApp and we'll process your account deletion request within 7 business days.