Help Center

Everything you need to know about shopping, payments, and delivery with KaFra Shoppers.

Browse, add to cart, checkout

MTN & Airtel mobile money

Areas, fees & timeframes

Check your order status

Profile, orders & settings

WhatsApp, phone & email

How to Place an Order

1

Browse products Go to All Products or search for what you need. Filter by category, price, or sort by newest.
2

Add items to your cart Click "Add to Cart" on any product. You can add multiple items and adjust quantities in the cart.
3

Sign in or create an account You need an account to place an order. Sign up — it takes less than a minute.
4

Enter your delivery details Select your region, district, and town. Enter your street address and a landmark to help the rider find you.
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Pay with mobile money Choose MTN or Airtel, enter your mobile number, and approve the payment prompt on your phone.
6

Receive confirmation You'll get an order confirmation with your order number. Save it to track your delivery.

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We accept Mobile Money only Currently we support MTN Mobile Money and Airtel Money. More methods are coming soon.
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How the payment prompt works After you confirm your order, a payment request is sent to your phone. Open the prompt, enter your mobile money PIN, and approve.
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Payment didn't go through? Don't place a new order. Your original order is saved — return to checkout and try paying again. Contact us if the issue persists.
4

Mobile money fee A small mobile money processing fee (about 4%) is added at checkout. This is charged by the mobile money provider, not KaFra Shoppers.

Tip: Make sure your mobile money account has sufficient balance before confirming your order to avoid the prompt expiring.

1

Where we deliver We deliver to all four regions of Uganda — Central, Eastern, Western, and Northern — covering over 44 districts and 400+ towns.
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Delivery fee The fee depends on your location and the size of your order. You'll see the exact fee calculated before you pay — no surprises at the door.
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Delivery time Kampala and Wakiso: 1–2 business days. Other Central districts: 2–3 days. Eastern, Western, Northern: 3–5 business days.
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Delivery instructions Add a landmark (school, church, junction) when filling in your address. This helps our riders reach you faster.

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Use your order number You received an order number in your confirmation. Go to the Track Order page and enter it.
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Check via your profile If you're logged in, go to My Orders to see the status of all your orders in one place.
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Order statuses explained Pending — order confirmed, awaiting dispatch. Processing — being packed. Shipped — on the way. Delivered — received.

Track an Order

1

Create an account Go to Login / Sign Up. You only need an email and password. Verification email will be sent.
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Forgot your password? On the login page, click "Forgot password?" and we'll send a reset link to your email.
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Save delivery addresses In My Addresses, save multiple delivery locations. At checkout you can pick from your saved addresses — no re-typing.
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Still need help? Contact us directly — we're available Monday to Saturday.